We are the Energy Ombudsman, the ombudsman service set up to sort out disagreements between gas and electricity companies (energy companies) and their domestic and small business customers.

Our service has received approval from the UK gas and electricity regulator, Ofgem, as a statutory redress scheme in the energy sector.

If you have a problem sorting out a complaint with a gas or electricity company (an energy company), we may be able to help. The service is free and independent. The Ombudsman is the person who decides what action should be taken when you and a gas or electricity company can't agree. Our job is to investigate complaints fairly. We listen to both sides of the story and look at the facts.

This website will tell you what we do and how to use our Service.  If it doesn’t give you the information you are looking for, please contact us.

Electricity for Business (E4B) customers - please see the news section of this site for up-to-date information on the current situation.

Bizz Energy customers - please see the news section of this site for up-to-date information about the current situation

The Energy Ombudsman is run by The Ombudsman Service Ltd (tOSl).