It is usually best to contact us by phone Monday - Friday 9am - 5pm.

We will usually be able to deal with phone enquiries on the spot so phoning us may be quicker than using the online enquiry form or writing to us. 

Phone:  0330 440 1624 or 01925 530 263

03 numbers may be cheaper to use if you use a mobile phone or phone provider other than BT, and will be "free" if you pay a monthly charge for calls to numbers starting 01 or 02.

If your first language is not English we can offer a telephone interpreter service.
 
You can also call us on:  0845 055 0760

Textphone:  0330 440 1600 or 0845 051 1513 

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services.

Online enquiry form

Please add as much detail as possible to our online enquiry form, this will help us deal with your enquiry more quickly.

Email

If you're having problems using our online enquiry form or you want to attach additional documents to your enquiry, you can use our email address

enquiries@energy-ombudsman.org.uk

Post

Energy Ombudsman, PO box 966, Warrington WA4 9DF

We recycle all written correspondence we receive and cannot return original documents, please help us reduce paper consumption in our office by considering if you can call us or use the online enquiry form.

Fax:  0330 440 1625 or 01925 530 264

We issue information in other languages and other formats.  Please let us know if you have any specific needs.