Lewis Shand Smith is the Chief Ombudsman. Though Lewis makes the final decision in a considerable number of cases, he is largely responsible for ensuring the quality and consistency of the final decisions that the ombudsman team makes. He is supported in his work by a team of ombudsmen:

• Dr Richard Sills, Ombudsman
• Andrew Walker, Ombudsman
• Gillian Fleming, Ombudsman
• Debra Vaughan-Massey, Assistant Ombudsman
• Sarah Daniel, Assistant Ombudsman
• John Baguley, Assistant Ombudsman

Biographies of each ombudsman are available from our corporate website.

It is important to remember that a decision made by any member of the ombudsman team is final and cannot be reconsidered by another.

Corporate Structure