Consumer Direct

Consumer Direct provides practical consumer advice. Its regionally based advisors are specially trained to give practical advice on all kinds of consumer issues.

Phone: 08454 040506
Minicom: 08451 281384
Website: www.consumerdirect.gov.uk

Consumer Focus

Consumer Focus is the new statutory organisation campaigning for a fair deal for consumers in England, Wales, Scotland, and, for postal services, Northern Ireland. If the Energy Ombudsman is unable to help you, you may find useful advice in the Consuer Focus Knowledge Base.

4th Floor
Artillery House
Artillery Row
London SW1P 1RT

Phone: 020 77997900

Website: www.consumerfocus.org.uk

Citizens Advice

Your local Citizens Advice may be able to help you with your complaint. You can find out how to contact your local branch in England, Wales and Northern Ireland, by looking at the 'Adviceguide' website. Details for contacting your local branch will also be listed in the phone book.

Website: www.adviceguide.org.uk

Citizens Advice in Scotland

Website: www.cas.org.uk

British and Irish Ombudsman Association (BIOA)

BIOA's website lists the ombudsmen and other complaint-handling organisations that may be able to help you if you have a complaint.

PO Box 308
Twickenham
TW1 9BE

Phone: 020 8894 9272
E-mail: secretary@bioa.org.uk
Website: www.bioa.org.uk

Trading Standards

Trading Standards operates a website called Trading Standards Central which is a one-stop shop for information on consumer protection in the UK.

Website: www.tradingstandards.gov.uk

Age Concern England

Age Concern England has a network of local advice centres for older people.

Freepost (SWB 30375)
Ashburton
Devon
TQ13 7ZZ

Phone: 0800 009 966
Website: www.ageconcern.org.uk

Dial UK

Dial UK is a network of advice centres for people with disabilities.

St Catherine's
Tickhill Road
Doncaster
South Yorkshire
DN4 8QN

Phone:  01302 310 123

Textphone:  01302 310 123
(please use the voice announcer)

E-mail:  enquiries@dial.info

Website:  www.dialuk.org.uk

Information Commissioner's Office (ICO)

The Information Commissioner's Office is the UK's independent authority set up to promote access to official information and to protect personal information.

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone:  01625 545 745
E-mail:  mail@ico.gsi.gov.uk
Website:  www.ico.gov.uk

Advicenow

Advicenow is an independent, not-for-profit website providing accurate, up-to-date information on rights and legal issues.

Website: www.advicenow.org.uk

UK European Consumer Centre (UK ECC)

Part of the European Consumer Centre Network (ECC-Net) which consists of 29 centres across Europe. The aim of the network is to assists consumers in resolving their disputes, which are cross border within the EU and to provide advice and information to consumers on their rights.

Website:  www.ukecc.net

ADR Now

ADR refers to Alternative Dispute Resolution - options for resolving disputes without going to court.

This site is run by the Advice Services Alliance (ASA). ASA is the umbrella body for independent advice services in the UK

Website:  www.adrnow.org.uk